Definitions and interpretation
This encapsulates all the information you submit via the website of Ask-Waldo (https://ask-waldocom-924e67.ingress-daribow.easywp.com). This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
A small text field that is placed on your computer when you visit certain parts of this website or when you execute certain actions on this website. The details of the different cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws
Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation; In particular we want to state the rights you as user have:
For a complete overview of the rules related to data protection we refer to: https://gdpr-info.eu/
the General Data Protection Regulation (EU) 2016/679;
Ask-Waldo BV,or us
Ask-Waldo BV, a company incorporated in Belgium with registered number BE 0752863619 whose registered office is at Kerkplein 43, 3212 Pellenberg;
EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
any third party that accesses the Website and is not either (i) employed by Ask-Waldo BV and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Ask-Waldo BV and accessing the Website in connection with the provision of such services;
the website that you are currently using, www.ask-waldo.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
the singular includes the plural and vice versa;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
Art. 4. For purposes of the applicable Data Protection Laws, Ask-Waldo BV is the “data controller”. This means that Ask-Waldo BV determines the purposes for which, and the manner in which, your Data is processed.
Art. 5. We may collect the following Data, which includes personal Data, from you:
contact Information such as email addresses;
IP address (automatically collected);
web browser type and version (automatically collected);
How we collect Data
Art. 6. We collect Data in the following ways:
data is given to us by you; and
data is collected automatically.
Data that is given to us by you
Art. 7. Ask-Waldo BV will collect your Data in a number of ways, for example:
when you contact us through the Website, by telephone, post, e-mail or through any other means;
when you enter a competition or promotion through a social media channel;
when you make payments to us, through this Website or otherwise;
when you elect to receive marketing communications from us;
Data that is collected automatically
Art. 8. To the extent that you access the Website, we will collect your Data automatically, for example:
we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
Our use of Data
Art. 9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
internal record keeping;
improvement of our products / services;
transmission by email of marketing materials that may be of interest to you;
contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
Art. 10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below)
Art. 11. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in:
Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
If you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
Who we share Data with
Art. 12. We may share your Data with the following groups of people for the following reasons:
our employees, agents and/or professional advisors – to ensure you receive the product you have ordered;
Delivery companies – for the purpose of delivering your order.
Keeping Data secure
Art. 13. We will use technical and organisational measures to safeguard your Data, for example:
we store your Data on secure servers.
data transfer from and to your browser is encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.
Art. 14. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this email address: email@example.com.
Art. 15. If you want detailed information from Safe on Web on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit https://www.safeonweb.be/en/safe-internet.
Art. 18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Art. 19. You have the following rights in relation to your Data:
Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase – the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
Right to data portability – the right to request that we move, copy or transfer your Data.
Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
Art. 20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: firstname.lastname@example.org
Art. 21. If you are not satisfied with the way your data is handled or if you want to make a complaint in relation to how your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For Belgium this authority can be found on the following website. https://www.dataprotectionauthority.be/citizen . It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Transfers outside the European Economic Area
Art. 23. Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA.
Art. 24. We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.
Links to other websites
Changes of business ownership and control
Art. 28. We may also disclose Data to a prospective purchaser of our business or any part of it.
Art. 29. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Art. 31. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Art. 32. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Mud Ask-Waldo BV to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
Art. 33. This Website may place the following Cookies:
Type of Cookie
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you..
Art. 34. You can find a list of Cookies that we use in the Cookies Schedule.
Art. 35. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
Art. 36. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
Art. 37. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Art. 38. For more information generally on cookies, including how to disable them, please refer to www.aboutcookies.org. You will also find details on how to delete cookies from your computer.
Art. 41. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
Art. 42. This Agreement will be governed by and interpreted according to the law of Belgium. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the Belgian courts.
Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
We use the following strictly necessary cookies:
Description of Cookie
tccl_visit – indicates that the site is hosted at Go Daddy
tccl_visitor – indicates that the site is hosted at Go Daddy
We use the following analytical/performance cookies:
Description of Cookie
_ga – Tracks user data and behaviour for google analytics. We use this to enhance your interaction with the website
_gat – Tracks user data and behaviour for google analytics. We use this to enhance your interaction with the website
_gid – Tracks user data and behaviour for google analytics. We use this to enhance your interaction with the website collect
_cfduid – Cookie associated CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
ajs_anonymous_id – This cookie is used for Analytics and helps count how many people visit Ask-Waldo.com by tracking if you have visited before. This cookie has a lifespan of 1 year.
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